Exhibit FAQ

The JETC Booth Sales are now open!

Secure your JETC booth today

Once booths are sold out, we will start a waiting list.

• One complimentary Full Conference Registration  - they must register through the Exhibitor Registration Form (additional booth personnel pay a registration fee)

• 8 ft. high draped back wall, 3 ft. high draped side walls, and company ID sign (company name and booth number)

• One 6 ft.  draped table, two chairs, wastebasket

• Carpet and daily vacuuming

• Company listing in the printed on-site program and accessible in the online layout and search. Company Description and/or logo can be posted in the printed program for an additional fee.

Electricity, AV, and/or any upgraded furniture must be purchased through the Exhibitor Service Manual which will be sent out from our decorator, The Expo Group in early March. The Service Manual can also be found in the Exhibitor Service Center. The Exhibitor Service Manual will be posted at the beginning of March.

Anyone who will need to get into the hall for set-up or tear-down of your booth during non-public hours should be registered through the Booth Staff Registration Form (NOT the Attendee Registration Form).  This will ensure that they have the correct badge holder for access to the hall.  All of the same registration types are available in Booth Staff Registration (full conference, one day, etc).

If you are the sales contact for your booth, you are NOT automatically registered to attend the conference.  Even though you receive (1) free full conference registration with your booth, the person using it must still be registered through the Booth Staff Registration form.

If your booth is not paid in full and approved by SAME, you will not be able to register your booth staff.  Keep in mind that this process is not instantaneous.  Our staff makes every effort to check payments daily and approve paid companies as quickly as possible.  You will receive a confirmation letter once your booth payment has been approved by SAME.

A 50% deposit of booth fees is required at the time of booth selection. Booth sales are not final until full payment is received. Payment by credit card can be submitted during the purchase process; payment by check must be received within 30 days. SAME reserves the right to cancel booths that have not been paid by check within 30 days of purchase. Payment in full is due February 13, 2023, or 30 days after booth selection if purchasing a booth after February 13. SAME reserves the right to cancel booths that have not been paid within 30 days of registration.

Please note that you will not be able to register your booth staff until your booth has been paid in full and SAME has sent you an official confirmation.

EXHIBIT BOOTH CANCELATION POLICY

• Full refund of all payments, less a $100 administrative fee will be granted if written notice is received by SAME no later than February 13, 2023
• From February 13 through March 3, 2023,  a 50% refund of the booth fee less a $100 administrative fee will be granted upon written notice.
• Commencing March 4, 2023, no refund will be granted.

Please send all booth cancelation requests to exhibit@same.org.

The official general contractor for the show, The Expo Group, will publish the Exhibitor Service Kit in March.

All exhibitor sales contacts will receive an e-mail with instructions regarding the kit and how to order additional items.  A generic version will also be available in the Exhibitor Service Center on the show website.

To receive the full exhibitor service kit and to begin ordering your booth materials, contact The Expo Group at 972.580.9000.

The 2023 JETC will be held at the Henry B. Gonzalez Convention Center in San Antonio, TX in Hall 4.

EXHIBIT HALL SCHEDULE

MOVE-IN HOURS
(Only those who registered through the Booth Staff Registration Form will have access to the hall at this time - If you are with an exhibiting company and did not register through the Booth Staff Registration form please email registration@same.org and ask them to fix your registration)

• Monday, May 1: 8:00 AM -5:00 PM
• Tuesday, May 2: 7:30 AM to 9:00 AM

SHOW HOURS

• Tuesday, May 2: 10:00 AM - 5:30 PM
• Wednesday, May 3: 10:00 AM - 6:00 PM
• Thursday, May 4: 8:30 AM - 1:00 PM

MOVE-OUT HOURS

• Thursday, May 4: 1:01 pm - 5:00 pm

Please note: Any exhibitor that breaks down early will incur a $550 penalty fee and will be removed from the JETC 2024 Booth Lottery Process.

There could be many reasons why you haven't received any information from us and in order for you to have a positive conference experience, we need to fix it!

• Are you a member of SAME?  Members of SAME receive marketing e-mails about conference and advertising opportunities - including alerts as to when registration is open for particular events.

• Members - are you keeping your profile up to date?  If your SAME Sustaining Member Representative is no longer with your company, our marketing e-mails could be going to an inactive address.

• Are you the booth coordinator that registered for your company's space?  Sometimes due to company turnover, we find that we are sending e-mails to an email address that is no longer active.  You must contact exhibit@same.org in order to change the booth contact for your company.

• Are our e-mails going to your junk or SPAM folder?  You may have to identify the "same," "goeshow," and "theexpogroup" domains as safe in order to receive our e-mails.  Please ask your IT department how to do this.

• If you are worried that you are missing something, please make sure you check the Conference website.  Most of the time, the information that we send in e-mails can also be found there. We also post all Exhibitor Communication in the Exhibitor Service Center.

Show Management will publish an attendee list two weeks prior to the conference and again after the conference to capture any last minute registrants.  This document will only be available in the Exhibitor and Attendee Service Centers and will only include contact information for individuals as they have indicated on the registration form.

This list is for contacting individuals and for a one-time marketing effort to promote your booth.  It should not be used for future marketing efforts.

Please review and download the JETC 2023 Exhibitor Rules & Regulations.

We expect about 2,600 attendees for this year's JETC.

You can provide a place for passersby to drop business cards to be placed in a drawing for a prize.  Here are a few rules of thumb:

• It is unethical to "rig" the drawing and you could place government personnel and contractors in danger of violating ethics regulations if you do so.

• Technically, government employees CAN participate in a drawing for an item valued at more than $20 since the drawing is open to all.  However, since different offices can make federal regulations more restrictive if they choose, there may be many government employees who are not allowed to participate.  Please do not tempt or tease somebody for not participating.

• It's always a good practice to raffle off an item that can be transported via plane unless you plan to pay for shipping.

• SAME will not be announcing winners at any time.  It is up to the company organizing the raffle to contact the winner(s).